There are a number of possible causes for this symptom. The following instructions are designed to guide you through resolving most common causes. The two most common types of problems are: (1) Upon inserting the IBM SPSS product installation CD, no menu appears providing you with the option to install SPSS. (2) Upon inserting the IBM SPSS product installation CD, a menu appears allowing you to select the option to install my IBM SPSS product. However, after selecting this option the SPSS program does not install. If the problem you are experiencing is more like (1) go to (A1). ![]() If the problem you are experiencing is more like (2), select the 'Browse the CD ROM' option and see instructions in (B1) (A1) If available, insert the IBM SPSS product installation CD in a different computer. If the same problem occurs, see instructions in (A2). If the problem does not occur, see instructions in (B1). (A2) Remove the IBM SPSS product installation CD. If disk is clean and without cracks, see instructions in (A4). If the IBM SPSS product installation CD is not clean, see instructions in section (A3) If the IBM SPSS product installation CD is cracked, contact your software vendor to request a replacement. (A3) Use soap, warm water and a soft cloth that is not abrasive to clean the surface. I was runing installation of SPSS 16.0 for window, and I got the warning insert the disk LABEL. I need help on how to go about that? Thoroughly dry with a clean, soft cloth. Verify that all foreign material has been removed. D16 group phoscyon. Reinsert the the IBM SPSS product installation CD. If the installation menu still does not appear, see instructions in (A4) If the installation menu appears, select the 'Browse the CD ROM' option and see instructions in (B1) (A4) Open My Computer (XP) or Computer (Vista) or Finder (Macintosh). Browse to CD drive. If you can view the files/folders on the CD, see instructions in (B1a) for Microsoft Windows operating systems OR (B1b) for Apple Macintosh operating systems. If you can not view the files or folders on the CD, see instructions in (A5) (A5) Remove the the IBM SPSS product installation CD. Locate another program installation CD from another product. Insert the CD. ![]() If the alternate CD starts normally, contact your vendor for a replacement SPSS installation CD. If the alternative CD does not start normally, you may be experiencing a problem with your drive which may require technical assistance to correct. (B1a) Locate the folder labeled 'SPSS' or 'Statistics' (without quotes). Right-click on the folder. Select the Copy menu option. Minimize the window where the CD files appear. Go to your Windows or Macintosh Desktop (which appears when you boot the computer). Right-click on an open area of the Windows Desktop (not on a folder). Select the Paste menu option. Wait for your computer to complete copying the folder and included files. If the SPSS folder and included files copies successfully, there should be a folder labeled 'SPSS' or 'Statistics' (without quotes) on your Windows Desktop. See instructions in (B2a). If the folder and included files do not copy successfully, contact SPSS Technical Support. (B1b) Locate the folder labeled 'SPSS' or 'Statistics' (without quotes). Drag (or copy) the folder to your Macintosh Desktop. If the SPSS folder and included files copies successfully, there should be a folder labeled 'SPSS' or 'Statistics' (without quotes) on your Macintosh Desktop. See instructions in (B2b).
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